Shipping policy

By following the shipping instructions, you can help ensure that your treasured garments arrive safely and that your custom keepsakes are crafted to the highest standards. We appreciate your trust in Keepsakes By Sylvia and look forward to creating something special for you! 

• Choose a Reliable Shipping Carrier: We recommend using a reliable carrier such as USPS, UPS, or FedEx. Consider selecting a service that offers tracking and insurance for your package.
  
  
• Consider Insurance: We strongly recommend insuring your package for its full value. Keepsakes By Sylvia is not responsible for packages lost, stolen, or damaged during transit.
  
  
• Tracking Your Shipment: Keep the tracking number provided by the shipping carrier. This will allow you to monitor the progress of your package until it reaches us.
  
  
• Notify Us of Shipment: Once you have shipped your package, please notify us via email at hello@keepsakesbysylvia.com with the tracking number and expected delivery date. We will inform you when we have received your package.
  
  Liability Information
• Customer Responsibility: The customer is responsible for all shipping costs, including insurance. Keepsakes By Sylvia is not liable for any damage, loss, or theft that occurs during the shipping process. We strongly recommend insuring your package to cover any potential loss.
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  Damaged or Lost Packages: If your package arrives at Keepsakes By Sylvia damaged, we will notify you immediately and provide photographic evidence. In the unfortunate event that your package is lost or damaged during transit, please file a claim with the shipping carrier using your tracking and insurance information.
  
  
• Return Shipping: Upon completing your keepsakes, we will carefully package your items and ship them back to you using the address provided on your order form.